Purple Cloud - Visual Productions BV

Purple Cloud

Remote Management

Visual Productions’ smart lighting control systems are now even smarter with the Purple Cloud platform. This cloud-based solution connects lighting controllers worldwide, offering easy remote access and management. With Purple Cloud, users can monitor device status, playback, and system performance—all through an intuitive, user-friendly interface accessible from anywhere. Designed for convenience and reliability, Purple Cloud simplifies your lighting system management while giving you complete control at your fingertips.

Remote Monitoring

Easily monitor your Visual Productions lighting system to ensure fast response times in case of issues or changing plans. The Purple Cloud platform provides real-time insights into device uptime, incoming and outgoing network messages, playback status, GPI levels, and device settings.

Project dashboard

Effortlessly organise and oversee your installations with the intuitive Project Dashboard. Group your Visual Productions devices into projects by simply selecting the devices, assigning a project name, and setting the location—all in just a few clicks. Once your project is set up, the dashboard provides a real-time overview of your project’s health and activity. Instantly check which Visual Productions devices are online, monitor all connected DMX and RDM fixtures, and view a comprehensive event list that notifies you of any changes in device status.

Project health check using RDM

For even greater control, you can track the status of your RDM fixtures live, and opt to receive email alerts if any issues arise. This proactive monitoring helps you react quickly—often before your client even notices there’s an issue —ensuring your projects run smoothly and reliably from anywhere.

Backup & Restore

Easily protect your data on the CueCore3 using backup via Purple Cloud. Your files are securely stored online and instantly accessible to authorised team members throughout your organisation. User accounts can be assigned different role levels, granting appropriate access to cloud features. This functionality simplifies collaboration, safeguards your data against loss, and enables remote file restoration whenever needed.

RMA Procedure

Our cloud-based RMA process is designed to simplify the entire process of submitting an RMA request, tracking progress, and receiving your repaired or replaced controller. Using our Purple Cloud platform, you can easily submit your RMA request online from anywhere in the world and track progress in real time. Our platform also provides repair status updates so you can plan your operations accordingly.

Trusted Security

Protecting your data is our top priority. Our cloud platform uses advanced user authentication, including secure password management and two-factor authentication, to ensure only authorized access to your account. All cloud connections are secured with HTTPS, keeping your online activity private and protected. For communication between the cloud and your devices, every message is encrypted end-to-end, safeguarding your information at every step. With these measures in place, you can work confidently knowing your data and devices are secure.

Pricing

Devices: maximum number of Visual Productions devices that can be registered to a Purple Cloud account.

Projects: maximum number of projects that can be created per account.

Backup Files: maximum number of backup files that can be stored in your Purple Cloud account.

Users: maximum number of individual users who can access and manage the same account.

Supported devices

The Purple Cloud currently supports the following devices:

CueCore3 Powerful 4-universe architectural lighting controller:
fully supported

KioscTouch2 8" wall-mount touch screen:
partially supported (only monitoring)